Snapmed (Dr. Dropin Hud)
Snapmed (Dr. Dropin Hud)
Dashboard re-design for Dr. Dropin dermatologists to complete online consultations and follow ups.
Dashboard re-design for Dr. Dropin dermatologists to complete online consultations and follow ups.
Dashboard re-design for Dr. Dropin dermatologists to complete online consultations and follow ups.
As a design lead for this project I led all the design initiatives, worked with another junior designer, marketing analyst, developers, project manager, stakeholders and the leadership (CEO & Co-founder)
As a design lead for this project I led all the design initiatives, worked with another junior designer, marketing analyst, developers, project manager, stakeholders and the leadership (CEO & Co-founder)
As a design lead for this project I led all the design initiatives, worked with another junior designer, marketing analyst, developers, project manager, stakeholders and the leadership (CEO & Co-founder)
Product
Product
Dashboard (Progressive web app)
Dashboard (Progressive web app)
Skills
Skills
UX Design, User testing, Visual Design
UX Design, User testing, Visual Design
My Role
My Role
Lead Designer
Lead Designer
Timeline
Timeline
2022-2023
2022-2023
Context &
Problem Space
Context &
Problem Space
Context &
Problem Space
Following the merger with Dr. Dropin, the Snapmed team (now operating as Dr. Dropin Hudlege) was preparing to expand into two new markets: Sweden and the UK. Before scaling, we identified two key focus areas: enhancing the overall patient experience (particularly follow-ups) and improving the dashboard for new doctors to adopt the platform with minimal friction. Addressing these challenges was critical to reducing wasted bookings, minimizing refunds, and improving follow-up efficiency.
Following the merger with Dr. Dropin, the Snapmed team (now operating as Dr. Dropin Hudlege) was preparing to expand into two new markets: Sweden and the UK. Before scaling, we identified two key focus areas: enhancing the overall patient experience (particularly follow-ups) and improving the dashboard for new doctors to adopt the platform with minimal friction. Addressing these challenges was critical to reducing wasted bookings, minimizing refunds, and improving follow-up efficiency.
Following the merger with Dr. Dropin, the Snapmed team (now operating as Dr. Dropin Hudlege) was preparing to expand into two new markets: Sweden and the UK. Before scaling, we identified two key focus areas: enhancing the overall patient experience (particularly follow-ups) and improving the dashboard for new doctors to adopt the platform with minimal friction. Addressing these challenges was critical to reducing wasted bookings, minimizing refunds, and improving follow-up efficiency.
Research
Research
Research
Before focusing on the individual problems, we decided to get an idea of the bigger picture: • Map out the existing product • Identify pain-points • Suggest potential solutions • Setting up reliable data tracking and focus on user feedback
Before focusing on the individual problems, we decided to get an idea of the bigger picture: • Map out the existing product • Identify pain-points • Suggest potential solutions • Setting up reliable data tracking and focus on user feedback
Before focusing on the individual problems, we decided to get an idea of the bigger picture: • Map out the existing product • Identify pain-points • Suggest potential solutions • Setting up reliable data tracking and focus on user feedback
Solution
Solution
Solution
How might we streamline remote consultations to ensure clear communication, effective follow-ups, and seamless transitions between care steps for both patients and doctors? The solution was not just one fold but required intervention at multiple stages. Along with this we also implemented easy changes from our discovery that resulted into quick wins.
How might we streamline remote consultations to ensure clear communication, effective follow-ups, and seamless transitions between care steps for both patients and doctors? The solution was not just one fold but required intervention at multiple stages. Along with this we also implemented easy changes from our discovery that resulted into quick wins.
How might we streamline remote consultations to ensure clear communication, effective follow-ups, and seamless transitions between care steps for both patients and doctors? The solution was not just one fold but required intervention at multiple stages. Along with this we also implemented easy changes from our discovery that resulted into quick wins.
